On January 26th, we rolled out the January’ 25 FinDock release to all production orgs. This update brings a host of enhancements and some new add-on features designed to optimize payment management. Below are a couple of key highlights. For more detailed and technical information, please refer to the release notes.
1. Introducing Bank Feed – the key to Frictionless Bank Payments
What is Bank Feed?
FinDock Bank Feed is a powerful new feature that automates the import of bank transaction data directly into Salesforce. By connecting to your bank accounts, Bank Feed brings your account transactions into Salesforce daily. This eliminates the need for manual uploads and ensures that your payment data is always up to date.
Here’s how it works:
- Connect: Easily link your bank accounts to FinDock, connecting to over 2,500 banks in Europe using a simple, secure process.
- Process: Import transactions automatically ensuring accuracy and efficiency.
- Match: Leverage FinDock’s Guided Matching engine to reconcile payments against installments with minimal manual intervention, with the option for a Guided Review when needed.
- Operate: Gain insights into what data is processed, if there are any errors and timely reminders about connections that are about to expire.
Why does it matter?
Bank Feed is changing the game for how companies process bank payments in their CRM, offering automation, precision, and better customer service. Here are some of the the benefits organizations can expect:
Seamless automation that saves time
Bank Feed eliminates time-consuming manual uploads of bank statements and automates the import of transaction data, freeing up hours of staff time for more strategic tasks.
Unmatched accuracy to reduce costly mistakes
Bank Feed eliminates errors from manual data entry by automating transaction imports directly into Salesforce. This ensures consistent, reliable data, prevents duplicate entries, and reduces discrepancies. With accurate records, your team can avoid costly mistakes.
Up-to-date data for exceptional customer service
Without daily automated imports, outdated payment data can delay responses and frustrate customers. Bank Feed ensures teams always have accurate, up-to-date information, enabling fast, reliable support and improving customer satisfaction.
Frictionless Bank Payments with Bank Feed and Guided Matching
Bank Feed is a powerful feature and it truly shines when paired with FinDock’s Guided Matching. Bank Feed imports transaction data directly from your bank into Salesforce, ensuring timely and accurate data, while Guided Matching handles reconciliation by automatically matching transactions with installments. Together, they streamline bank payment processing, eliminate manual steps, and reduce errors. With these powerful FinDock features, organizations can achieve frictionless bank payment processing directly within their Salesforce org, redefining efficiency and drastically simplifying financial workflows.
Are you curious to see what it looks like in action? Watch this quick demo.
2. Easier than ever to set up and update recurring payments
What is new?
At their core, these new enhancements redefine how businesses set up, manage, and update recurring payments.
- Enhanced Payment API : The foundation for building custom recurring payment solutions. Our Payment API now empowers you to create tailored solutions, such as subscription management portals in Salesforce Experience Cloud, creating your own custom payment links, or integrations with third-party systems.
- Recurring PayLinks: An out-of-the-box solution built on top of our Payment API which offers a simple way to send customers personalized links to set up or update their recurring payments.
Why does it matter?
By leveraging these new enhanced features, businesses can significantly reduce revenue loss, save time with automation, and enhance customer experiences through flexible, data-driven payment solutions. Let’s explore the four key scenarios where these tools can make a meaningful impact:
- Ensure subscriptions stay active: When a customer’s card expires or a bank mandate fails, businesses can proactively send a PayLink for updating payment details. This prevents revenue loss, and keeps subscriptions active without requiring manual intervention.
2. Enable smooth transitions to new payment options: Organizations seeking to update their payment collection methods can utilize Payment API to enable smooth transitions to modern, efficient solutions. For example, businesses moving away from unreliable and expensive credit cards, adapting to the decline of payment slips in Europe, or adopting innovative options like mobile wallets can leverage Payment API to create flexible, cost-effective payment setups through custom portals or PayLinks.
3. Convert abandoned carts into completed payments: For customers who intended to set up a recurring payment but didn’t complete it—whether they didn’t have the right card on hand, got distracted, or simply forgot—businesses can send a personalized PayLink as a gentle reminder, making it easy to finalize the process with minimal friction.
4. Streamline payment setup for delayed authorization: There are scenarios where businesses want to set up a recurring payment but delay asking the customer to authorize it—for example, due to the KYC process when setting up an insurance policy. With our enhanced Payment API companies can now automate these setups, making it easy to align with customer preferences.
FinDock Factsheet – January 2025
All you need to know about FinDock’s features in one handy PDF. Download it, share it, but always make sure to check back for the latest version. We release new features often.