FinDock E-Mandates
Give customers a secure, paperless way to complete a valid Direct Debit mandate. FinDock connects the resulting mandate and proof to the right customer and payment relationship in Salesforce.
Available in The Netherlands and Sweden
What is an e-mandate?
A Direct Debit lets an organisation collect money from a customer's bank account. Before it can do that, the customer needs to give permission. That permission is called a mandate.
An e-mandate is that same permission, given digitally through a secure journey.
Why use e-mandates?
Better customer experience
Give customers, members, supporters and policyholders a secure, paperless way to complete their Direct Debit mandate, with stronger payer verification and less administration for your teams.
Protect collected revenue
When value has already been delivered, a valid e-mandate reduces the longer-term risk and work associated with proving that permission to collect was in place.
Where e-mandates make the biggest difference
Memberships
Access may already be active. A secure mandate journey makes sign-up easier and helps protect the payment behind the membership.
Insurance
Cover may already have started. A valid e-mandate helps reduce the risk around a later unauthorised-mandate claim.
Nonprofits
The supporter relationship is ongoing. A secure, paperless mandate journey makes recurring giving easier and reduces the work around mandate changes and proof.
Subscriptions
The service may already have been consumed. A valid e-mandate gives stronger proof that permission to collect was in place.
Housing
The property or service may already be in use. The mandate helps protect the payment relationship after value has already been provided.
Direct Debit collects the payment. An e-mandate secures the permission behind it.
Give customers a secure, digital way to complete their mandate, with stronger proof of who completed it and less risk around unauthorised mandates.
Without e-mandates
Mandates may be handled through paper forms, PDFs or basic online consent, leaving teams to collect, store, retrieve and match mandate records and proof to the right customer and payment.
With e-mandates
The customer completes the mandate through a secure digital journey, giving you stronger proof of who completed it while reducing paper forms and manual mandate handling.
Secure the mandate. Verify the payer. Simplify the process.
Secure, valid e-mandates
Give customers a secure, digital way to provide the permission behind their Direct Debit.
Stronger proof of who completed the mandate
Trusted authentication gives you stronger payer verification and stronger evidence of who completed the e-mandate, helping reduce unauthorised-mandate risk.
Faster, paperless customer experience
Replace paper forms and separate manual processes with a digital journey customers can complete through a familiar environment.
Up to 13 months of dispute exposure
A Direct Debit can still be disputed as unauthorised long after it was collected and the value behind it was delivered. If the dispute is upheld, you may have to return money you've already collected and could also face additional fees.
By that point, you may already have provided the membership, cover, rental, subscription or service behind the payment.
Without a valid mandate
The question can become whether a valid mandate was in place. If you cannot establish that permission was given, the Direct Debit can remain open to an unauthorised-payment dispute.
With a validated e-mandate
The payer authenticates through their bank or trusted identity app, giving you stronger evidence of who completed the mandate and helping reduce the risk of unauthorised or fraudulent mandate use.
The standard eight-week SEPA refund right still applies.
Keep every e-mandate connected to the right customer and payment relationship
Completing the e-mandate is only part of the story. FinDock connects the mandate and its proof to the right customer and recurring payment relationship in Salesforce.
The e-mandate is validated through the customer's bank or trusted identity app. FinDock connects it to the right customer and payment relationship in Salesforce.
Find it
Quickly find the right e-mandate and its proof from the customer and payment relationship.
Understand it
See which recurring payment relationship the e-mandate authorises.
Keep it connected
Keep the customer, recurring payment, mandate and proof together in Salesforce.
How e-mandates work
Your organisation offers e-mandates
As part of your Direct Debit setup for a donation, membership, subscription, policy or other recurring payment.
Your customer completes the e-mandate
They authenticate and approve the mandate through their bank or a trusted identity app, giving you stronger payer verification.
FinDock connects it to Salesforce
Once validated, FinDock connects the e-mandate and its proof to the right customer and recurring payment relationship in Salesforce.
Validated and connected in Salesforce
Once completed, the e-mandate and its proof are connected to the right customer and recurring payment relationship.
From permission to payment, everything stays connected in Salesforce
FinDock brings the e-mandate into the same Salesforce payment journey as the customer and recurring payment it authorises.
Pricing and availability
Add secure e-mandates to your FinDock setup and keep the resulting mandate and proof connected to Salesforce.
Available as a FinDock add-on in the Netherlands and Sweden.
View pricingSecure the permission behind every recurring payment
See how FinDock handles e-mandates end to end, from the customer journey to the proof connected in Salesforce.