FinDock at Education Cloud Enablement in Madrid
Thursday, the first of February, I had the privilege to present to a number of dedicated Salesforce partners focused on the education space. Having seen the drive and commitment for furthering education service levels and putting the student at the heart of the...
Want to foster customer focus? Handle failed payments in Salesforce!
In an earlier blog we’ve talked about abandoned payments. But besides abandoned payments, sooner or later, every organization also has to deal with failed payments. Traditionally, the finance department follows up on these. But is that really desirable? If you want to...
How to turn abandoned donations into successful ones
When someone decides to make a donation, that’s great news for your charity. But a lot can happen from the moment a donor fills out their name and transfers the money. The fact is, abandoned payments are a quite common issue. And that’s a shame, especially when people...