FinDock Customer Impact Study 2022

Chantal van Mourik
November 23, 2022
Woerden, The Netherlands, November 23, 2022:

FinDock is pleased to share the results of its customer impact study, which was conducted earlier in 2022. The study included a customer survey and in-depth interviews with a total of 24 nonprofit customers in Europe.

A key challenge that nonprofits face today is data management. Oftentimes, organizations use multiple disparate systems making it cumbersome and time-consuming to access insightful data. FinDock helps nonprofits overcome this by connecting the world of payments to Salesforce and turning payment data into actionable Salesforce data with its unique data model.

FinDock customers reported significant improvements in managing data, including:

    • 156% increase in data quality
    • 169% increase in user satisfaction
When payment data, donor data and organizational data is unified and actionable in Salesforce, nonprofits get a 360-degree view of what’s happening and can better understand their donors. Having all data in Salesforce also means organizations can easily automate processes and journeys to engage in more relevant ways, and make the most of their resources.

FinDock users also reported:

    • 150% increase in the quality of donor insights
    • 9 out of 10 FinDock customers are using payment data to launch journeys
Manual tasks and inefficient processes can be time-consuming and costly for organizations. FinDock gives users the tools to take control of and streamline payments operations and processes, helping to improve efficiencies and reduce costs.

FinDock users reported:

    • 70% reduction in time spent on reconciliation
    • 90% reduction in external development costs
The FinDock nonprofit customer impact study highlights some of the important benefits of managing payments in Salesforce and the impact it can have on nonprofit organizations.  The team at FinDock is incredibly thankful to its customers for participating in the study and also for their ongoing collaboration and feedback, helping to improve the platform for all.
About FinDock:

FinDock is a Salesforce native app that unlocks payments on the Salesforce platform. As payment methods and channels diversify, organizations need to be agile in order to meet supporter demands now and in the future. FinDock supports them in doing this.

With a robust payments architecture and user-centered tools to control end-to-end payments management, FinDock enables any organization to capture, process, and reconcile all payments directly in Salesforce.

FinDock ensures your data is unified and actionable in Salesforce which means you’ll not only be able to achieve operational efficiencies but also deliver more meaningful and impactful supporter experiences.

For more information, go to:

Salesforce AppExchange: FinDock